FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
How do I pay?
Pump Up The Party accepts cash, credit cards, debit cards, money orders, and personal checks. All transactions by credit or debit card are subject to a 2% fee. All rentals are subject to sales tax. There will be a $40.00 fee on all returned checks. Delivery drivers do not carry change.
Is there a deposit required?
Yes. There is a 50% deposit required book your event. The remainder is due upon delivery of your rental. Inflatables are reserved on a first-call, first-serve basis. The earlier you book, the more choices you have to choose from. If you have a date, please reserve early. If units are available, we are able to take same day reservations.
Do you deliver and set up?
Absolutely! Pump Up The Party will deliver and set up each product and ensure that it is clean and in good working condition well before your party starts. Then we will come back to take it down when the fun is over. Set up usually takes about 15 minutes and take down is about 30 minutes. This service is included in your rental cost.
When do you set up?
That depends on how many rentals we have that day. Generally we arrive in the morning or 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location.
How much room do I need?
Approximately an 20' x 20' area should be plenty of room for a bounce house or combo unit and 20' x 40' for an obstacle course. It is also important to have approximately 18' of vertical clearance for a bounce house or combo unit and 14' for an obstacle course. The area should be level and free of rocks, dirt, sand, sticks, and any other debris. In-ground sprinkler systems should be shut off and not protruding. We also ask that you please clean up the area in which the inflatable unit is to be placed.
What is your cancellation policy?
Events must be cancelled 30 days in advance to receive a full refund. If however, you cancel your booking more than 7 days but less than 30 days in advance, you will receive a rain check for your deposit that is good for up to one year towards your next rental. Events cancelled less than 7 days in advance will forfeit their deposit. We do not refund or credit deposits within 7 days of an event because the chances of renting the equipment to someone else are greatly reduced when it is within a week. The customer is responsible for notifying Pump Up The Party BETWEEN 6-8AM OR BEFORE THE DRIVER DELIVERS ON THE DAY OF THEIR RENTAL if they need to cancel the rental. Once the equipment is delivered, the FULL AMOUNT IS DUE regardless of total time used.
NO REFUND OR CREDIT WILL BE GIVEN FOR SAME DAY CANCELLATIONS AFTER WE ARRIVE.
What about weather related cancellations?
Weather issues are inevitable and we will work with you to schedule another date. You will receive a rain check for your deposit that is good for up to one year towards your next rental. If inclement weather is impending, we will call you to be sure you want the unit delivered. If the weather becomes unsafe during your rental period, the unit must be shut down immediately. Your rental fee will not be refunded once you decide to take the unit. However, we will work with you on a case by case basis to make other arrangements if unsafe weather arises and causes your rental time to be cancelled or shortened.
What about wind?
Pump Up The Party will not, under any circumstances, set up units outdoors in winds over 15 MPH.
Do you provide attendants for events?
Yes, if you prefer us to stay at the location to supervise the event there is an additional charge of $20 per hour. Our attendants are trained to meet or exceed State of Wisconsin Standards and are prepared to make your event fun and SAFE!
What about safety?
Pump Up The Party adheres to a safety first policy! We reserve the right to refuse setup or to shut down in any situation, facility, or circumstances we believe to be UNSAFE or UNLAWFUL.
Are the units clean?
Units are inspected before and after each event. Our units are cleaned and sanitized prior to your event. Pump Up The Party operates at the highest standards and our products will reflect our standards. All of our inflatables were purchased new in 2012.
How far will you travel?
Pump Up The Party will travel anywhere in Wisconsin. However, we offer our service free of delivery charges within 30 miles of Rhinelander. Any event outside this 30 mile radius will be subject to $1.00 per mile over the 60 mile round trip with a $25.00 minimum.
What are the electrical requirements?
All of our inflatables plug into a standard 110 household outlet. We supply the extension cords and just ask that nothing else is plugged into that outlet. Placement of the inflatable needs to be within 100 ft. of the outlet. If you would like to setup at a park or place that does not have an electrical outlet within 100 ft., let us know and we can provide a generator for an additional charge.
Do you offer package deals?
Yes, Pump Up The Party offers package deals, including reduced rates, waived attendant fees, or waived additional mileage fees. Depending on your event, distance traveled and number of units involved, we offer different package deals. Contact us with details of your event and we will figure a price for your large event.
Are you insured?
Yes! Our insurance exceeds the State of Wisconsin requirements.
Are you inspected?
Yes! We are inspected annually by the State of Wisconsin. Department of Commerce code 34 regulates and inspects Amusement Rides in the State of Wisconsin